Continuation Of Habit 8
In a difficult conversation, for example, perhaps you can learn to structure what you're saying so that the emotional undercurrent becomes, "we all face this common problem sometimes, let's solve it ," as opposed to, "you did something wrong and you need to fix it ."
"I wonder if you might have forgotten about our meeting Monday? I've done this a few times myself; I know it's tough to start the week that way."
"You promised you'd be there Monday, and you skipped it. What gives?"
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After spending more than a year at my current job, emotional intelligence is clearly a skill that I need to nourish. Therefore, this is my first result in searching about it
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