Learn more about communication with this collection
How to create a positive work environment
Conflict resolution strategies
Effective communication in the workplace
Keep your processes straightforward
If the process is complicated, the documentation will be too. If you can't explain something in straightforward terms, you should correct the process until you can.
Your processes—and the documents explaining them—should aim for what helps the most people, not what helps a few people the most.
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Replace jargon with plain language
Whether it's training materials, employee handbooks, or standard operating procedures, laying out everything in a non-daunting way can bring new team members up to speed faster.
Steven Pinker describes this phenomenon as "the curse of knowledge." He coined the term...
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Don't get bogged down by the details
For overarching processes, it's better to whittle down the writing to a digestible format, with enough detail for it to be comprehensible, but not so in-depth that any tiny change in the process would make the whole lot moot.
If your internal docs are so convoluted tha...
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Include broader context about each team
Having a strong company culture isn't something you can just declare. It takes deliberate action to bring people together and to make every department accessible.
So: how do clear communications better company culture? For one thing, internal documents are a great way to e...
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Creating internal documentation
When creating documentation, you're not speaking to people with institutional knowledge.
You're speaking either to people who sit outside your team and aren't privy to your department's lingo, or to the newbies who don't yet know their CRMs from their CMSs.
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Straightforward people
Straightforward people are easy to be around with because we know exactly what the issues are from the start. There is no need to guess or infer or translate.
If they don't want to do something, they will politely tell you it's not for them. If they are unhappy with your ...
How To Be More Straightforward
- We should notice and learn about the origins of our behavior
- We can remind ourselves that our circumstances have changed: the dangers that gave birth to our complicated manner of expression are gone. People won't get upset if we tell them how we fe...
Keep track of your speed
If you are not sure if you’re speaking too fast or too slow, copy and paste a 160-word passage into a word processor. Read the excerpt aloud at your normal speed while recording yourself. It should take about a minute.
A normal conversation should take about 155 to 175 words per minut...
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