Replace jargon with plain language

Whether it's training materials, employee handbooks, or standard operating procedures, laying out everything in a non-daunting way can bring new team members up to speed faster.

Steven Pinker describes this phenomenon as "the curse of knowledge." He coined the term to describe what happens when experts overestimate the knowledge level of non-experts. We tend to assume too much knowledge, don't provide enough context, and fail to define abbreviations or jargon we take for granted.