Include broader context about each team - Deepstash
De-escalate Office Tension

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De-escalate Office Tension

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Include broader context about each team

Having a strong company culture isn't something you can just declare. It takes deliberate action to bring people together and to make every department accessible. 

So: how do clear communications better company culture? For one thing, internal documents are a great way to establish the company in terms of character and style for employees. If employees feel like they're a part of something that they know and understand, they'll perform better. 

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37 reads

MORE IDEAS ON THIS

Replace jargon with plain language

Whether it's training materials, employee handbooks, or standard operating procedures, laying out everything in a non-daunting way can bring new team members up to speed faster.

Steven Pinker describes this phenomenon as "the curse of knowledge." He coined the term...

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43 reads

Keep your processes straightforward

If the process is complicated, the documentation will be too. If you can't explain something in straightforward terms, you should correct the process until you can.

Your processes—and the documents explaining them—should aim for what helps the most people, not what helps a...

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Don't get bogged down by the details

For overarching processes, it's better to whittle down the writing to a digestible format, with enough detail for it to be comprehensible, but not so in-depth that any tiny change in the process would make the whole lot moot. 

If your internal docs are so convoluted tha...

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Creating internal documentation

Creating internal documentation

When creating documentation, you're not speaking to people with institutional knowledge.

You're speaking either to people who sit outside your team and aren't privy to your department's lingo, or to the newbies who don't yet know their CRMs from their CMSs. 

2

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