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Practice These 5 Things to Communicate More Clearly
Communicate facts via email
- People only retain a small percentage of facts when they're communicated verbally. Having those facts written helps to ensure that they don't get lost when it's time to make decisions.
- It's much better to use email to get everyone up to speed and then have a discussion of what yet needs to be accomplished.
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The "why" of the communication
You're wasting time and energy if you don't know the reason the communication is taking place.
Before you initiate any communication, ask yourself, "What am I trying to accomplish?" Even chitchat should have a purpose, even if it's just to build camaraderie.
Communicate emotions in person
Any communication that has high emotional content should be delivered in person (if possible) or by telephone and teleconferencing (if not). This applies to both positive and negative news.
If you use email, it will seem like you don't care or that you're a coward.
Listen more than you talk
In business situations, communication is never about you. It's always about the other person.
Try to avoid dominating any conversation or communication, because if you're motor-mouthing (or motor-mailing), you're not learning anything.
Keep your message simple
If you want to cut through the noise, you need to make your message as simple and easy to consume as possible.
All of us suffer from massive information overload, which creates seemingly endless confusion and stress.
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Effective communication
... is imperative for every successful business. Poor communication inevitably causes misunderstandings, confusion and conflicts that hinder productivity and professi...
Effective Communication is vital in business
- It helps to create effective brand messaging. It determines how your brand is perceived and also builds trust with customers.
- Customer service relies on good communication. "60% of consumers have stopped doing business with a brand due to a poor customer service experience." Microsoft’s 2016 Global State of Customer Service Report.
- It enables positive team relationships. Effective communication helps to unite teams and create a safe environment to express themselves.
It helps to prevent misunderstandings and conflicts. It can help to defuse a potentially explosive dispute while bad communication can set it off.
Worst Communication Mistakes
- Using a One-Size-Fits-All Communication Approach. Tailor the communication style to the intended audience.
- Speaking More and Listening Less. Listen to what is said, how it is said, and to what is not said.
- Assuming Instead of Asking More Questions.
- Using Negative Tone. Choose words carefully to eliminate negative reactions.
Avoiding Difficult Conversations.
Reacting, Not Responding.
Not Keeping an Open Mind. Accept and respect differences, listen without judgment and consider all sides of an issue.
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Communicate Masterfully
- Learning how to become a good listener
- How to speak more intentionally
- Reading the body language of those you’re communicating with...
Use The Full Power Of Body Language
- Learn how to use body language to better illustrate stories and make them more powerful.
- A straight posture communicates confidence, while curling or hunching communicates its lack.
- Have an easy smile.
Maintain a High Energy Level
Charisma only comes into play when you’re interacting with others, so you just need high energy during specific interactions.
It’s pretty easy to adopt an exercise that pumps you up before interactions, whether that’s a few jumping jacks before a speech or something more lasting such as a morning routine that includes affirmations and exercise.
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Common communication mistakes
- Lack of attention to tone. No matter what the circumstances, learn to pay attention to tone. Before you speak, pause and take a breath.
- One-size-fits-all communication