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The Prototype
It’s important to keep in mind that the prototype is what you are testing and not the user. In usability testing, the user is always right - if something is too complicated or not working well - don’t grow frustrated with the user but understand that the product or service is lacking intuitive design.
Make sure to give the user some context - it’s important the user feels in the loop and isn’t left totally in the dark. That being said - be aware to not overexplain. Overexplaining is the enemy here and will really defeat the purpose of what you are trying to accomplish. Balance is key.
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When users are exploring the prototype ask them to say their thought processes out loud so you can see how their mind is working and observe more closely. This might take some getting used to for some users - but it will help you evaluate the intricacies much closer.
User testing refers to the method used in the design thinking process which evaluates the product, feature or prototype with an end user.
Keep the goal in mind that you want to gather as much information as you possibly can as early as you can and that you’re doing this for 3 main reasons.
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Historically, design has only been used to touch up a product’s aesthetics. It resulted in solutions that failed to meet customers’ needs. Design-thinking remedies this by approaching products from a human-centric viewpoint.
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