The way you hold your body is as important as your tone.Avoid poses that make you seem defensive (crossing arms or avoiding eye contact).

Watch your body language

Acknowledge the question, but then divert the conversation to a different topic, one you are more comfortable approaching and that interests you more.Use phrases such as "That’s an interesting question, but I’d like to point out…"

Divert the question

Make sure you're not assuming what you're being asked and take the  time to really understand the question.Insert parts of the question in your answers, but never repeat the negative language.

Clarify the question

Difficult questions tend to be emotional because the asker is usually frustrated or anxious.So it might be a good idea to give the other person some control over the discussion. For example, use "I understand you’re frustrated. Would it be helpful if I shared some information about that?"

Give out some control

When you're faced with difficult questions, make sure you buy yourself enough time to determine how you want to respond.Repeating of rephrasing the question could give you some extra time for thinking about how you want to answer.

Take thinking time

Buy yourself some time by stating that you don't currently have enough information to provide a solid answer.

Postpone your answer

Make sure you maintain a polite tone, even if you refuse to answer the question.Also, mare sure you give out extra information and don't just answer the questions with a “yes” or a “no”.

Be aware of your tone

Find a part of the question you are comfortable answering if answering the whole question is not an option.This may sometimes be enough to satisfy the other person.

Answer part of the question

Turn around the pronouns to shift the focus on the other person and take it off of you.For example, you can use: "It’s interesting that you think that" or "‘Why is this question of interest to you?"

Your use of pronouns

If you watched the presidential debates, you may have come to the conclusion that answering questions is optional. If you don't want to provide an answer, simply insert your own topic and carry on. When you're at work and your client or boss asks a question, however, it's not always smart to change the subject and promote your own agenda.

Take thinking time

How To Successfully Respond To A Question You Really Don't Want To Answer

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