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Take thinking time
When you're faced with difficult questions, make sure you buy yourself enough time to determine how you want to respond.
Repeating of rephrasing the question could give you some extra time for thinking about how you want to answer.
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611 reads
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Be aware of your tone
Make sure you maintain a polite tone, even if you refuse to answer the question.
Also, mare sure you give out extra information and don't just answer the questions with a “yes” or a “no”.
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469 reads
Clarify the question
Make sure you're not assuming what you're being asked and take the time to really understand the question.
Insert parts of the question in your answers, but never repeat the negative language.
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873 reads
Give out some control
Difficult questions tend to be emotional because the asker is usually frustrated or anxious.
So it might be a good idea to give the other person some control over the discussion. For example, use "I understand you’re frustrated. Would it be helpful if I shared some information about that...
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507 reads
Answer part of the question
Find a part of the question you are comfortable answering if answering the whole question is not an option.
This may sometimes be enough to satisfy the other person.
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606 reads
Watch your body language
The way you hold your body is as important as your tone.
Avoid poses that make you seem defensive (crossing arms or avoiding eye contact).
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Divert the question
Acknowledge the question, but then divert the conversation to a different topic, one you are more comfortable approaching and that interests you more.
Use phrases such as "That’s an interesting question, but I’d like to point out…"
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535 reads
Postpone your answer
Buy yourself some time by stating that you don't currently have enough information to provide a solid answer.
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588 reads
Your use of pronouns
Turn around the pronouns to shift the focus on the other person and take it off of you.
For example, you can use: "It’s interesting that you think that" or "‘Why is this question of interest to you?"
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Be aware of your tone
Make sure you maintain a polite tone, even if you refuse to answer the question.
Also, mare sure you give out extra information and don't just answer the questions with a “yes” or a “no”.
Schedule Your Thinking Time
To avoid thinking about problems all day long, schedule a specific time where you give yourself the freedom to think about the issue you need to make a decision about.
If thoughts about the issue creep into your brain before your scheduled thinking time, tell your...
Why We Take Detours
The real thing requires genuine difficulty. Pretend activity is just difficult enough to make you think you're doing something that matters while avoiding the real difficult things.
The fake activity will make you feel better about yourself, but won't produce results.
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