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Turn around the pronouns to shift the focus on the other person and take it off of you.
For example, you can use: "It’s interesting that you think that" or "‘Why is this question of interest to you?"
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Make sure you maintain a polite tone, even if you refuse to answer the question.
Also, mare sure you give out extra information and don't just answer the questions with a “yes” or a “no”.
Make sure you're not assuming what you're being asked and take the time to really understand the question.
Insert parts of the question in your answers, but never repeat the negative language.
Difficult questions tend to be emotional because the asker is usually frustrated or anxious.
So it might be a good idea to give the other person some control over the discussion. For example, use "I understand you’re frustrated. Would it be helpful if I shared some information about that...
Find a part of the question you are comfortable answering if answering the whole question is not an option.
This may sometimes be enough to satisfy the other person.
The way you hold your body is as important as your tone.
Avoid poses that make you seem defensive (crossing arms or avoiding eye contact).
When you're faced with difficult questions, make sure you buy yourself enough time to determine how you want to respond.
Repeating of rephrasing the question could give you some extra time for thinking about how you want to answer.
Acknowledge the question, but then divert the conversation to a different topic, one you are more comfortable approaching and that interests you more.
Use phrases such as "That’s an interesting question, but I’d like to point out…"
Buy yourself some time by stating that you don't currently have enough information to provide a solid answer.
I have a passion for architecture. Always eager to learn new things.
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When you set goals you don’t have control over, you will think it’s impossible. That’s why you want to focus on the things you control.
Your business is to improve yourself, make the best of your day, be a good person, and do what’s in your best interest.
A steady routine can give your brain the signal that you need to shift to a working mode: for example, every morning when you enter your workspace, flip on the desk lamp or Bluetooth switch, then pull out your chair and sit down with intentional posture.
When you end your workday, focus on...
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