Give out some control
Difficult questions tend to be emotional because the asker is usually frustrated or anxious.
So it might be a good idea to give the other person some control over the discussion. For example, use "I understand you’re frustrated. Would it be helpful if I shared some information about that?"
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Similar ideas to Give out some control
Address the root cause of your emotions
- Try to have difficult discussions when you are not very emotional. Sometimes you need to walk away to regain control (tell the other person you need a moment), then return to the discussion.
- Write down your agenda for the discussion.
4 Stages of Creative Control
- Preparation: you’re learning everything you can about the problem.
- Incubation: you’re allowing your unconscious mind to work on the problem.
- Illumination: the solution comes to you. It doesn’t tend to happen while you’re sitting at your desk. It might be ...
3. Give Your Intention Some Attention
If you want to criticize to help someone improve their performance, approach it from a place of how you would want the information communicated to you.
Stay factual to avoid an emotional confrontation and make sure you create the space for it to be a conversation (versus a directive)...
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