Address the root cause of your emotions
- Try to have difficult discussions when you are not very emotional. Sometimes you need to walk away to regain control (tell the other person you need a moment), then return to the discussion.
- Write down your agenda for the discussion.
- Hold the discussion somewhere neutral if possible.
- Have an idea of what you want as a solution. Be flexible - and then listen.
- If you can, try to avoid blame language, "You were mean..." Instead, focus on what you can control. "When you said X, I felt..."
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