If I recognize that someone has no humility and is not going to listen, I’ll probably fire them pretty quickly
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Remember, humility is a virtue.
Recognize that we all have strengths and weaknesses.
No one is superior or inferior - humility is respected and appreciated by all.
If you tell someone to calm down, they will probably not calm down.
Instead, validate the person's feelings and assure them you understand. Saying, "I can see you are upset, and I want to help," will go further to calm them.
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