If you tell someone to calm down, they will probably not calm down.
Instead, validate the person's feelings and assure them you understand. Saying, "I can see you are upset, and I want to help," will go further to calm them.
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Similar ideas to The power of "I want to help"
When we acknowledge and validate how someone feels, we send them the message that we understand them on a deeper level.
When we validate another person's emotion by naming it and acknowledging that we understand it, we give the other person the right to feel the way they d...
We cannot control another person's behavior nor change it.
... and be specific about what you want.
Don't use phrases like “Can you do me a favor? ", because they are manipulative - they force someone to commit before you tell them what it is you need. A simple “Can you help me with [specific thing]?” will do.
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