Learn more about personaldevelopment with this collection
How to create a positive work environment
Techniques for cultivating gratitude and mindfulness at work
How to find purpose in your work
The power of "I want to help"
If you tell someone to calm down, they will probably not calm down.
Instead, validate the person's feelings and assure them you understand. Saying, "I can see you are upset, and I want to help," will go further to calm them.
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The words you use matter
Good communication skills are essential for fostering strong relationships with team members and being able to motivate people.
Some of the things we say can improve how we are perceived. For example, saying "sorry" too often and for the wrong reasons might hinder how ...
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"Address" is a vague word
A lot of speakers will say, "We're going to address this issue." However, it doesn't mean you're going to solve the problem or take action. Try words like solve, fight against, or reduce, which communicate action.
Other sw...
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Replace "I can't. I don't know. I hate to bother you."
- Rather than saying "I can't" when you're declining a request, try "here's what I can do for you." This way you'll set a boundary about what you're not willing or able to do and indicating a willingness to find a solution.
- When you don't know something
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2.28K reads
Dismissing praise
Some people will water down a compliment by saying, "It was nothing..." or "It could be better..."
These responses are dismissive of the person giving the compliment. Instead, thank the individual and add, " I'm glad you like it." When you're thanked, instead of just sayin...
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Validate the emotions of the other person
When we acknowledge and validate how someone feels, we send them the message that we understand them on a deeper level.
When we validate another person's emotion by naming it and acknowledging that we understand it, we give the other person the right to feel the way they d...
How to productively help someone
We cannot control another person's behavior nor change it.
- Once you understand that, let go of judgments and accept the person. Give them space to share their thoughts and feelings. It doesn't mean you condone their behavior, but you can respect their feelings. ...
Make It Clear You Want Help
... and be specific about what you want.
Don't use phrases like “Can you do me a favor? ", because they are manipulative - they force someone to commit before you tell them what it is you need. A simple “Can you help me with [specific thing]?” will do.
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