Trust is built on attributes, not skills
Trust is more than an emotion. It’s a belief, and belief is an emotion that has been rationalized or justified. To believe anything, we must decide to do so. We cannot make anyone trust us. All we can do is behave in a way that allows that person to decide to trust us.
Empathy, accountability, and authenticity are not skills that we are taught and learn; they are attributes that we develop. While a lot of the skills that we define as performance can be seen, measured, tested and scored, the attributes that build trust are hidden and hard to see.
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