Trust is more than an emotion. It’s a belief, and belief is an emotion that has been rationalized or justified. To believe anything, we must decide to do so. We cannot make anyone trust us. All we can do is behave in a way that allows that person to decide to trust us.
Empathy, accountability, and authenticity are not skills that we are taught and learn; they are attributes that we develop. While a lot of the skills that we define as performance can be seen, measured, tested and scored, the attributes that build trust are hidden and hard to see.
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The measure of true top performers is often not taken when things are going great — it’s assessed when things go wrong.
When the plan changes, the environment shifts, everything starts to unravel. This is how we judge our best performers. And the ability t...
Every time we are thrown into any type of uncertainty, we’re forced to use time and energy to figure things out, making sense of what is entirely new. This is required whether the shift is deliberate (you decide to make a change in your life), or if it’s thrown upon us (a layoff ...
We are always looking to explore and discover our potential, as well as those in our span of care. What we must remember, however, is that potential always lies in the future.
Potential is about what could be, not about what is. Skills only tell us what is, while attribute...
You can’t learn and develop attributes the same way that you do a skill. To develop an attribute takes self-motivation, self-direction, and a willingness by that person to develop that attribute.
When you are building a team, it’s more important to fin...
Unable to type with boxing gloves on. Introvert.
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Most of us believe that lecture time is learning time, but the fact is that they are only effective when one is already familiar with the material being taught.
Introduction of new concepts during a one hour lecture does not make us grasp it fully, but the hard work is to...
As our body serves as a vehicle that carries the spirit, the body carries emotions as well. Fear is an emotional energy that we can be able to neutralize, transmute and transform. It is an emotion that we can be able to release and let go. One that we cannot surrender to because it is no master w...
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