Ideas from books, articles & podcasts.
Trust is more than an emotion. It’s a belief, and belief is an emotion that has been rationalized or justified. To believe anything, we must decide to do so. We cannot make anyone trust us. All we can do is behave in a way that allows that person to decide to trust us.
Empathy, accountability, and authenticity are not skills that we are taught and learn; they are attributes that we develop. While a lot of the skills that we define as performance can be seen, measured, tested and scored, the attributes that build trust are hidden and hard to see.
MORE IDEAS FROM THE SAME ARTICLE
Every time we are thrown into any type of uncertainty, we’re forced to use time and energy to figure things out, making sense of what is entirely new. This is required whether the shift is deliberate (you decide to make a change in your life), or if it’s thrown upon us (a layoff ...
The measure of true top performers is often not taken when things are going great — it’s assessed when things go wrong.
We are always looking to explore and discover our potential, as well as those in our span of care. What we must remember, however, is that potential always lies in the future.
You can’t learn and develop attributes the same way that you do a skill. To develop an attribute takes self-motivation, self-direction, and a willingness by that person to develop that attribute.
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