Create the right assumptions and intent
- Start with a hypothesis-driven approach regarding where to unlock value.
- Select the right tool for the job. Identify a suite of technologies that can help you manage operations holistically.
- Embed the technology in an overarching delivery mechanism. It is most valuable when embedded into an existing initiative, such as automation.
- Use process insights to augment—not replace—subject matter expertise. The approach and technologies of process insights should not substitute the knowledge and intuition of employees and specialists but validate assumptions and uncover insights.
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