Dealing with Interpersonal Conflict

  1. Acknowledge the conflict and look at it objectively.
  2. Open up the lines of communication and approach the conflict in the spirit of collaboration.
  3. Focus on the problem, not the other person.
  4. Stick to the facts.
  5. Meet face to face. It’s difficult to truly address a conflict virtually.
  6. Pick your battles. There’s only so much we can do.
  7. Make a decision and act on it.

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Interpersonal Issues

When it happens in the workplace, it can reduce productivity and make a dent in morale. 

It takes on the shape that one person, or a group of people, frustrates or hampers another person or group's efforts at achieving a goal. This isn’t always done on purpose.

  • Policy Conflicts: disagreements about how to deal with a situation that affects both parties. 
  • Value Conflicts: they are typically pretty difficult to resolve because they are more ingrained.
  • Ego Conflicts: losing an argument, or being thought of as wrong, can actually damage a person’s self-esteem. This is like a power struggle.
What Causes Interpersonal Conflict
  • Frustration and stress
  • Misunderstandings
  • Lack of planning
  • Bad staff selection
  • Poor Communication

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RELATED IDEAS

  1. Communication: Conflict due to the lack of information, poor information, no information, or misinformation. Clear, concise, accurate, and timely communication of information will help to ease both the number and severity of conflicts.
  2. Emotions: Letting emotions drive decisions. Don't place emotional superiority ahead of achieving your mission.

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Handling Personality Clashes

The good news is that while workplace conflicts are unavoidable, there are ways to minimize them:

  • Acceptance – sometimes all that’s necessary to defuse a personality conflict is a little bit of kindness and understanding.
  • Stay professional – conduct yourself in a professional manner. Be calm and courteous during interactions.
  • Find the source – when personality conflicts do arise, it’s important to determine what the real issue is.
  • Take it to management – if you have been unable to resolve it.
Effective communication

... is imperative for every successful business. Poor communication inevitably causes misunderstandings, confusion and conflicts that hinder productivity and professional relationships.

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