Dealing with Interpersonal Conflict - Deepstash
7 Ground Rules for Dealing with Interpersonal Conflict at Work

7 Ground Rules for Dealing with Interpersonal Conflict at Work

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Dealing with Interpersonal Conflict

  1. Acknowledge the conflict and look at it objectively.
  2. Open up the lines of communication and approach the conflict in the spirit of collaboration.
  3. Focus on the problem, not the other person.
  4. Stick to the facts.
  5. Meet face to face. It’s difficult to truly address a conflict virtually.
  6. Pick your battles. There’s only so much we can do.
  7. Make a decision and act on it.

What Causes Interpersonal Conflict

What Causes Interpersonal Conflict

  • Frustration and stress
  • Misunderstandings
  • Lack of planning
  • Bad staff selection
  • Poor Communication

Types of Interpersonal Conflict

  • Policy Conflicts: disagreements about how to deal with a situation that affects both parties. 
  • Value Conflicts: they are typically pretty difficult to resolve because they are more ingrained.
  • Ego Conflicts: losing an argument, or being thought of as wrong, can actually damage a person’s self-esteem. This is like a power struggle.

Interpersonal Issues

Interpersonal Issues

When it happens in the workplace, it can reduce productivity and make a dent in morale. 

It takes on the shape that one person, or a group of people, frustrates or hampers another person or group's efforts at achieving a goal. This isn’t always done on purpose.

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