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Interpersonal Issues
When it happens in the workplace, it can reduce productivity and make a dent in morale.
It takes on the shape that one person, or a group of people, frustrates or hampers another person or group's efforts at achieving a goal. This isn’t always done on purpose.
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Types of Interpersonal Conflict
- Policy Conflicts: disagreements about how to deal with a situation that affects both parties.
- Value Conflicts: they are typically pretty difficult to resolve because they are more ingrained.
- Ego Conflicts: losing an argument, or being thought of as wrong, can actually damage a person’s self-esteem. This is like a power struggle.
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What Causes Interpersonal Conflict
- Frustration and stress
- Misunderstandings
- Lack of planning
- Bad staff selection
- Poor Communication
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Dealing with Interpersonal Conflict
- Acknowledge the conflict and look at it objectively.
- Open up the lines of communication and approach the conflict in the spirit of collaboration.
- Focus on the problem, not the other person.
- Stick to the facts.
- Meet face to face. It’s difficult to truly address a conflict virtually.
- Pick your battles. There’s only so much we can do.
- Make a decision and act on it.
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