Learn more about communication with this collection
How to apply new knowledge in everyday life
Why continuous learning is important
How to find and evaluate sources of knowledge
How to have a conversation around tough topics
- Make it safe. When emotions escalate, reassure others of your respect for them.
- Get curious. Rather than trying to decide who is right, aim to understand the other person's view. Ask questions and try to understand.
- Start with facts behind your point of view, not judgments or opinions.
- Don't focus on convincing. Your main goal should not be to change the other person's mind but to encourage sharing ideas.
- Be confident in your opinion but humble enough to accept that you don't have all the answers and that new information might change your view.
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MORE IDEAS ON THIS
We dread speaking up because of the stories we tell ourselves
When we address issues that are emotionally and politically risky, we tend to see the other person more negatively. We tell ourselves stories that show us as virtuous victims and the other party as the villain. We then form emotions of disgust and fear that give rise to conflict ...
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Feeling unsafe to speak out
Research shows that people are more cautious to speak up at work than they were a few years ago.
In a survey, nine out of ten respondents felt emotionally or physically unsafe to speak out. Topics people dreaded addressing were political or social issues (74%), and pandemic issues (70...
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CURATED FROM
IDEAS CURATED BY
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Other curated ideas on this topic:
How to convince someone when facts fail
- keep emotions out of the exchange;
- discuss, don't attack;
- listen carefully and try to articulate the other position accurately;
- show respect'
- acknowledge that you understand why someone might hold that opinion;
- try to show how changing facts does not n...
Principles to Remember
Do:
- Explain that you have a different opinion and ask if you can voice it.
- Restate the original point of view or decision so it’s clear you understand it.
- Speak slowly — talking in an even tone calms you and the other person down.
Don’t:
How to productively help someone
We cannot control another person's behavior nor change it.
- Once you understand that, let go of judgments and accept the person. Give them space to share their thoughts and feelings. It doesn't mean you condone their behavior, but you can respect their feelings. ...
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