How to have a conversation around tough topics
- Make it safe. When emotions escalate, reassure others of your respect for them.
- Get curious. Rather than trying to decide who is right, aim to understand the other person's view. Ask questions and try to understand.
- Start with facts behind your point of view, not judgments or opinions.
- Don't focus on convincing. Your main goal should not be to change the other person's mind but to encourage sharing ideas.
- Be confident in your opinion but humble enough to accept that you don't have all the answers and that new information might change your view.
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How to convince someone when facts fail
- keep emotions out of the exchange;
- discuss, don't attack;
- listen carefully and try to articulate the other position accurately;
- show respect'
- acknowledge that you understand why someone might hold that opinion;
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How to productively help someone
We cannot control another person's behavior nor change it.
- Once you understand that, let go of judgments and accept the person. Give them space to share their thoughts and feelings. It doesn't mean you condone their behavior, but you can respect their feelings. ...
Principles to Remember
Do:
- Explain that you have a different opinion and ask if you can voice it.
- Restate the original point of view or decision so it’s clear you understand it.
- Speak slowly — talking in an even tone calms you and the other person down.
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