A question as simple as "How did you feel?" can help them feel that you share in their experience.
Empathize with them instead of offering positive cliche's. For instance, say "That sounds rough. Tell me what happened," instead of "You'll get past it."
1.16K
3.29K reads
CURATED FROM
IDEAS CURATED BY
The idea is part of this collection:
Learn more about personaldevelopment with this collection
How to build positive relationships with colleagues and superiors
How to navigate office politics without compromising your values
How to handle conflicts and difficult situations in the workplace
Related collections
Similar ideas to Ask questions to develop your interlocutor's story
The key, however, is to ask open-ended questions . That is, ask questions that don’t have a simple “yes or no” answer.
It’s the difference between Do you like living here? and What do you think about living here? Or the difference between Where did you...
Is there a time you tried to do something and failed? Is there a time you received negative feedback from your boss. How did that make you feel? Is there a conflict at work that made you feel frustrated?
Read & Learn
20x Faster
without
deepstash
with
deepstash
with
deepstash
Personalized microlearning
—
100+ Learning Journeys
—
Access to 200,000+ ideas
—
Access to the mobile app
—
Unlimited idea saving
—
—
Unlimited history
—
—
Unlimited listening to ideas
—
—
Downloading & offline access
—
—
Supercharge your mind with one idea per day
Enter your email and spend 1 minute every day to learn something new.
I agree to receive email updates