Ask Questions

The biggest mistake people make when it comes to listening is they're so focused on what they're going to say next that they fail to hear what's being said.
Avoid this by asking questions. People like to know you're listening, and something as simple as a clarification question shows that you are...

Ask lots of questions that are likely to get helpful answers.

Avoid asking “yes or no” questions and leading questions, such as “Don’t you think that’s a great idea?” and craft neutral questions that encourage detailed responses, such as “Can you tel...

The right questions are at the heart of discovery. And one of the very first questions you should be asking yourself is “What assumptions can I challenge?”

The mere act of trying to discover what assumptions you and others are making can give you a new perspective on the chall...