Every time we think or talk, we tend to fall into the role of one of these characters:

1. a preacher, who is only interested in expressing himself
2. a prosecutor, whose goal is to win
3. a politician, a people pleaser
4. ...

Adam Grants explains two types of conflicts:

1. relationship conflicts, and
2. task conflicts.

Task conflicts are constructive by nature. In relationship conflicts, it takes great respect for each other for such conflicts to be construct...

An organization with a culture of learning requires:

1. psychological safety and
2. accountability to both the process and outcome.

So, these are what they do:

• They avoid best practices and keep rethinking the...

We can't change others, but we can motivate them to change by using motivational interviewing:

1. Ask open-ended questions
2. Engage in reflective listening
3. Affirm the person’s desire and ability to change

The goal is not to persuade but to look for...

We should teach ourselves to be confident but modest.

They do not attack the other side nor defend their position!

1. They find common ground. 
2. They present only a few reasons to support their case. 
3. They ask questions.

In Grant Adam's words:

"They app...

The world changes constantly, so the best way to adapt to an ever-changing environment is to embrace rethinking.