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Conflict is described as "perceived divergence of interest, a belief that the parties’ current aspirations are incompatible.” Pruitt and Kim (2004, pp. 7–8
Conflict resolution is when an agreement is reached on contentious issues.
Conflict management is when a problem has been solved where the parties had to work out ways to de-escalate conflict and avoid future escalations.
Conflict is disruptive. American businesses lose $359 billion yearly due to unresolved conflict. The emotions associated with conflict include fear, anger, distrust, rejection, defensiveness, hopelessness.
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When two or more parties are willing to work on solving a contentious issue:
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People involved in conflict experience “a wide range of psychological and physical health problems including a weakened immune system, depression, alcoholism, and eating disorders.”
Realistic conflict theory states that “conflict can always be explained by...
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This method works well for conflicts involving values and intense emotions.
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When there is conflict, the body responds with a fight or flight reaction. Stress increases blood sugar levels and speeds up the heart rate. The cortisol released soaks the brain’s nerve cells, causing memories to shrink.
When we deal with emotions first, it will help reduc...
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