Conflict resolution - Deepstash

Conflict resolution

Conflict is described as "perceived divergence of interest, a belief that the parties’ current aspirations are incompatible.” Pruitt and Kim (2004, pp. 7–8

Conflict resolution is when an agreement is reached on contentious issues.

Conflict management is when a problem has been solved where the parties had to work out ways to de-escalate conflict and avoid future escalations.

Conflict is disruptive. American businesses lose $359 billion yearly due to unresolved conflict. The emotions associated with conflict include fear, anger, distrust, rejection, defensiveness, hopelessness.


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