Conflict Resolution Strategies & Techniques for the Workplace - Deepstash
Daring To Be Vulnerable

Learn more about communication with this collection

How to overcome fear of rejection

How to embrace vulnerability

Why vulnerability is important for personal growth

Daring To Be Vulnerable

Discover 38 similar ideas in

It takes just

5 mins to read

Conflict is the arrow pointing to what we need to learn the most



440 reads

Conflict resolution

Conflict is described as "perceived divergence of interest, a belief that the parties’ current aspirations are incompatible.” Pruitt and Kim (2004, pp. 7–8

Conflict resolution is when an agreement is reached on contentious issues.

Conflict management is when a problem has been solved where the parties had to work out ways to de-escalate conflict and avoid future escalations.

Conflict is disruptive. American businesses lose $359 billion yearly due to unresolved conflict. The emotions associated with conflict include fear, anger, distrust, rejection, defensiveness, hopelessness.


206 reads

A theoretical framework for conflict resolution

A theoretical framework for conflict resolution

People involved in conflict experience “a wide range of psychological and physical health problems including a weakened immune system, depression, alcoholism, and eating disorders.”

Realistic conflict theory states that “conflict can always be explained by some tangible (such as money, territory) or intangible (like power, honor) resource" that is desired by both groups but is not available to both.


176 reads

Psychological benefits of conflict resolution

Psychological benefits of conflict resolution

When there is conflict, the body responds with a fight or flight reaction. Stress increases blood sugar levels and speeds up the heart rate. The cortisol released soaks the brain’s nerve cells, causing memories to shrink.

When we deal with emotions first, it will help reduce stress, allowing for regular, rational problem-solving skills to continue.

That is why it is important to wait for the emotions to subside before engaging in a discussion. Benefits include:

  1. Stress reduction
  2. Improved self-esteem
  3. Improved self-efficacy
  4. Better relationships
  5. Increased energy


133 reads

Conflict resolution skills

The following skills are vital for resolving conflict.

  • Self-awareness is recognising a feeling when it happens.
  • Self-control is the ability to regulate unrule impluses and emotions.
  • Assertive communication is where the speaker maintains self-respect, expresses personal need, and defends their own rights without abusing or dominating the other party.
  • Collaboration considers all the important needs of the primary parties and develops a suitable solution.
  • Problem-solving pursues alternative solutions.
  • Empathy is the ability to share and understand others emotions.
  • Active listening.


148 reads

The conflict resolution method

The conflict resolution method

This method works well for conflicts involving values and intense emotions.

  1. Engage with the other respectfully. Respect involves how you look at the other person, how you listen, your tone of voice, and word choices.
  2. Listen fully until you understand the other side, the content of the other person’s ideas, what it means for them, and their feelings about it.
  3. Verbalize your feelings, views, and needs. Assertive communication works well at this stage. However, this is not always necessary. When you make a statement, be brief and truthful, but avoid loaded words. Show your feelings.


116 reads

Collaborative problem-solving

When two or more parties are willing to work on solving a contentious issue:

  1. Define the primary needs surrounding the conflict.
  2. Brainstorm possible solutions.
  3. Choose solutions that meet the needs of both parties.
  4. Create an agenda delineating who will assume each task.
  5. Implement the plan.
  6. Evaluate the solutions and reevaluate if required.


123 reads

Approaches to work through issues in work settings

Approaches to work through issues in work settings

  1. Create an open-door policy.
  2. Appoint Ombudspersons - neutral or impartial managers who can help to resolve work-related disputes.
  3. Internal peer mediation. Designated employees can act as mediators to help resolve conflict.
  4. Professional mediators are impartial third parties who assist through a formal mediation process.
  5. Peer review and employee appeals are used to avoid a union process.
  6. Executive panels provide an opportunity for employees to present their claims to a panel of senior executives that will be objective and sympathetic.


122 reads

Best activities, games, workbooks, and online tools

  • The Two Dollar Game was developed to help employees learn the art of negotiation in a fun way.
  • Conflict Description Template created by the University of Iowa is intended to deal with conflict.
  • Use this workbook: Coping With Stress in the Workplace Workbook by Ester Leutenberg and John Liptak.
  • Consider online tools and resources for conflict resolution.
  • Role-play activity. Participants are presented with various workplace scenarios and encouraged to formulate assertive messages to initiate a discussion about the problem at hand.


118 reads



Education officer

More like this


Explore the World’s

Best Ideas

200,000+ ideas on pretty much any topic. Created by the smartest people around & well-organized so you can explore at will.

An Idea for Everything

Explore the biggest library of insights. And we've infused it with powerful filtering tools so you can easily find what you need.

Knowledge Library

Powerful Saving & Organizational Tools

Save ideas for later reading, for personalized stashes, or for remembering it later.

# Personal Growth

Take Your Ideas


Organize your ideas & listen on the go. And with Pro, there are no limits.

Listen on the go

Just press play and we take care of the words.

Never worry about spotty connections

No Internet access? No problem. Within the mobile app, all your ideas are available, even when offline.

Get Organized with Stashes

Ideas for your next work project? Quotes that inspire you? Put them in the right place so you never lose them.


2 Million Stashers


5,740 Reviews

App Store


72,690 Reviews

Google Play

Shankul Varada

Best app ever! You heard it right. This app has helped me get back on my quest to get things done while equipping myself with knowledge everyday.

Sean Green

Great interesting short snippets of informative articles. Highly recommended to anyone who loves information and lacks patience.

Ashley Anthony

This app is LOADED with RELEVANT, HELPFUL, AND EDUCATIONAL material. It is creatively intellectual, yet minimal enough to not overstimulate and create a learning block. I am exceptionally impressed with this app!


Don’t look further if you love learning new things. A refreshing concept that provides quick ideas for busy thought leaders.

Giovanna Scalzone

Brilliant. It feels fresh and encouraging. So many interesting pieces of information that are just enough to absorb and apply. So happy I found this.

Laetitia Berton

I have only been using it for a few days now, but I have found answers to questions I had never consciously formulated, or to problems I face everyday at work or at home. I wish I had found this earlier, highly recommended!

Jamyson Haug

Great for quick bits of information and interesting ideas around whatever topics you are interested in. Visually, it looks great as well.

Ghazala Begum

Even five minutes a day will improve your thinking. I've come across new ideas and learnt to improve existing ways to become more motivated, confident and happier.

Read & Learn

20x Faster





Access to 200,000+ ideas

Access to the mobile app

Unlimited idea saving & library

Unlimited history

Unlimited listening to ideas

Downloading & offline access

Personalized recommendations

Supercharge your mind with one idea per day

Enter your email and spend 1 minute every day to learn something new.


I agree to receive email updates