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Conflict resolution skills
The following skills are vital for resolving conflict.
- Self-awareness is recognising a feeling when it happens.
- Self-control is the ability to regulate unrule impluses and emotions.
- Assertive communication is where the speaker maintains self-respect, expresses personal need, and defends their own rights without abusing or dominating the other party.
- Collaboration considers all the important needs of the primary parties and develops a suitable solution.
- Problem-solving pursues alternative solutions.
- Empathy is the ability to share and understand others emotions.
- Active listening.
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Psychological benefits of conflict resolution
When there is conflict, the body responds with a fight or flight reaction. Stress increases blood sugar levels and speeds up the heart rate. The cortisol released soaks the brain’s nerve cells, causing memories to shrink.
When we deal with emotions first, it will help reduc...
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The conflict resolution method
This method works well for conflicts involving values and intense emotions.
- Engage with the other respectfully. Respect involves how you look at the other person, how you listen, your tone of voice, and word choices.
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A theoretical framework for conflict resolution
People involved in conflict experience “a wide range of psychological and physical health problems including a weakened immune system, depression, alcoholism, and eating disorders.”
Realistic conflict theory states that “conflict can always be explained by...
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Approaches to work through issues in work settings
- Create an open-door policy.
- Appoint Ombudspersons - neutral or impartial managers who can help to resolve work-related disputes.
- Internal peer mediation. Designated employees can act as mediators to help resolve conflict.
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Best activities, games, workbooks, and online tools
- The Two Dollar Game was developed to help employees learn the art of negotiation in a fun way.
- Conflict Description Template created by the University of Iowa is intended to deal with conflict.
- Use this workbook: Coping With Stres...
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Conflict resolution
Conflict is described as "perceived divergence of interest, a belief that the parties’ current aspirations are incompatible.” Pruitt and Kim (2004, pp. 7–8
Conflict resolution is when an agreement is reached on contentious issues.
Conflict man...
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Collaborative problem-solving
When two or more parties are willing to work on solving a contentious issue:
- Define the primary needs surrounding the conflict.
- Brainstorm possible solutions.
- Choose solutions that meet the needs of both parties.
- Create an agenda delineating who will assume eac...
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