Conflict resolution skills - Deepstash

Conflict resolution skills

The following skills are vital for resolving conflict.

  • Self-awareness is recognising a feeling when it happens.
  • Self-control is the ability to regulate unrule impluses and emotions.
  • Assertive communication is where the speaker maintains self-respect, expresses personal need, and defends their own rights without abusing or dominating the other party.
  • Collaboration considers all the important needs of the primary parties and develops a suitable solution.
  • Problem-solving pursues alternative solutions.
  • Empathy is the ability to share and understand others emotions.
  • Active listening.

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