MORE IDEAS FROM THE ARTICLE
When people speak, the best responses are both active and constructive: engaged, enthusiastic, curious and has supportive nonverbal action. Ask questions. Be excited. Ask for details. Smile. Touch. Laugh.
It's a powerful technique - it makes you more liked and people more receptive to your requests.
When talking with people, we should never begin with the points on which we disagree. We should start by emphasizing the things on which we agree, and be sure to convey that we’re both striving for the same result - our differences are in method, but not purpose.
The key is to keep our opponent from saying “no,” as this is a very difficult sentiment to overcome.