Learn more about leadershipandmanagement with this collection
Understanding the importance of decision-making
Identifying biases that affect decision-making
Analyzing the potential outcomes of a decision
Direct when a person:
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Develop when the person:
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79 reads
Delegate when a person has:
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55 reads
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Know when to manage and when to coach!
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Employee expectations to maintain:
Employees expectations;
A diplomat understands that there are moments to sidestep direct engagement. They don't teach a lesson whenever it might first or most apply; they wait until it has the best chance of being heard.
They can disarm difficult people by reacting in unexpected ways.
Customer Success Managers are responsible for developing a positive and trusting relationship with the client. This is a unique role that is a hybrid of customer service and sales.
When keeping up with your customer's value, it is important to communicate with them in a wa...
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