Know When to Manage and When to Coach - Deepstash

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Know when to manage and when to coach!

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Know When to Manage and When to Coach

Know When to Manage and When to Coach

forbes.com

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Direct when the employee has low competence

Direct when a person:

  • Is new in a role
  • Is new to the company
  • Is new to the client/customer
  • Has new job responsibilities or tasks Has new ways of working

Delegate when the employee has moderate to high competence

Delegate when a person has:

  • Some experience in the role
  • A track record or competence
  • A sensitive task or client Confidence in their abilities Similar ways of working

Develop when the employee has high competence and high commitment

Develop when the person:

  • Has extensive experience
  • Has demonstrated evidence of competency
  • Has experienced similar clients or task sensitivities
  • Is growing new competences
  • Is trying new approaches

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