Promote healthy mental behaviors and individual accountability

An example of best practice within the team is formalizing the values and expected behaviors in a team contract.

• For example, showing respect or giving the benefit of the doubt are compelling values in the virtual world to create a shared feeling of safety within the team.
• It helps shut down and reprogram the “catastrophizing” cognitive bias that causes our brains to imagine the worst-case scenario, especially when limited communication or data is missing.

It might be counterintuitive, but thinking about the worst doesn’t prepare you at all. Instead, it makes us continually feel bad.