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The simple words that save lives
Something vs Anything
In a study, one group of physicians were instructed to ask their patients: "Is there anything else you want to address?" The other group were asked to say: "Is there something else you want to address?"
With "anything" 53% of patients raised extra concerns.With "something" 90% of patients raised extra concerns.
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Key Ideas
Crises Can Confuse Communication
Failing in communication can have a big impact during a crisis. Sometimes things that are transparent to one party may be interpreted differently by another. Therefore, choosing certain words can help us to persuade and win over people we are talking to.
Talking vs Speaking
During a crisis, using the word "talk" to begin a conversation, "Can we talk about how you are?" often gets a negative response. The reason is that we place little value on "talk." Talk is cheap or meaningless. However, substituting the word with "speak", seems to have better results.
"Talk" is loaded with context that makes it fruitless in these scenarios, while the word "speak" is free from those associations.
Being Willing
The principles for a positive and constructive discussion are framing your conversation in positivity.
By framing conversations to focus on the positive, one can move a problem forward.
Unintended Consequences
Conversations between doctors and parents talking about the wellbeing of a child can often look like negotiations, even if not intended.
Parents may say that they are worried that their child may have an infection and the doctor may think that the parent expects antibiotics.
The doctor hears “infection” and immediately makes the connection with antibiotics. But for parents, that association does not exist.
Something vs Anything
In a study, one group of physicians were instructed to ask their patients: "Is there anything else you want to address?" The other group were asked to say: "Is there something else you want to address?"
With "anything" 53% of patients raised extra concerns.With "something" 90% of patients raised extra concerns.
The right question
People in crisis are often emotional and incoherent.
Questions with “Yes” or “No” answers are very useful for getting information quickly.
With more subtle questions, give a "menu" of at least three possible answers to avoid the question being misinterpreted.
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Locked Down
The ongoing lockdown has ensured mandatory time off for many, resulting in youngsters participating in challenges and micro-trends on Zoom, TikTok, Instagram and other social networking hangouts.
Quarantine Trends: Dalgona Coffee
Dalgona Coffee is an early ‘Quarantine Trend’ that took place roughly at the same time that the Lockdowns were enforced around the world. It involves making a frothy coffee using sugar, instant coffee and hot water.
It went viral on sites like TikTok due to most people being home and wanting to make something that does not require much ingredients or effort. Plus it is delicious to drink too!
Virtual Parties
The video conferencing software Zoom is being used to host virtual PowerPoint parties, happy hours, family get-togethers and religious events.
While most of these are a form of chatting, via video the PowerPoint parties are something of a new fad, as it requires participants to create short creative presentations, which can get unpredictable and hilarious.
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Key Ideas
Getting an early start
Plan your morning the night before and stick to your plan.
If a new task comes in that isn’t 100% urgent, designate a time that you’ll work on it uninterrupted or try to delegate the probl...
Deciding where to work
- If you know you’re more likely to work from home, invest in comfortable furniture; you feel good it will inspire you to get work done.
- If you want to join a local co-working space but are intimidated by the price point, ask about smaller memberships to start.
Prioritizing tasks
Don’t let your skepticism about productivity hacks get in the way of finding a technique that suits you and helps you get things done.
If you’re still having a hard time identifying priorities, try working backward by identifying work that’s definitely not a priority. Eliminate those items and assess what’s left.
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Key Ideas
Tension can be positive
In a business, conflict and tension, if well managed, can be positive and allow employees to grow.
A business that has no conflict and tension is often stagnant; people are not c...
There are three sides to every story
... “my side”, “your side” and the truth.
It is often helpful to take each party aside separately to find out their concerns, but over and above this try to find a neutral party who may have witnessed or seen the conflict from a different angle.
Talk it out
Once you have addressed the parties separately, tension will not be resolved until the parties are able to talk face to face.
This must always be done with a mediator who can remain objective. The mediator would have heard both sides and can better portray the feelings of each party to the other.
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