If you want to be a sellable, product-oriented business, you need to use the language of one.
Change words like “clients” to “customers” and “firm” to “business.” Rid your website and customer-facing communications of any references that reveal you used to be a generic service business.
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Similar ideas to Using the right language
In English, just 300 words make up 65% of all written material. We use those words a lot, and that’s the case in every other language as well.
Use flash cards of the most frequently used words (or words themed for a subject you are more likely to talk about)
Any customer-service oriented company knows that managing wait times are crucial for their customer satisfaction and bottom-line. Whether on the phone, at the checkout counter, or in a restaurant, long wait times lead to a subpar customer experience and a drop in sales.
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