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Negative Feedback

Negative Feedback

Negative feedback is a more important component of the feedback cycle than positive feedback. 92% of people say in a study that negative feedback improves workplace performance.

To do it right:

  • Check how it will impact the individual
  • Make it guidance or advice
  • Be direct
  • Let it be an area of improvement information
  • Build a culture of trust.

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Build a culture of Trust

Build a culture of Trust

Negative feedback is effective when it is coming from a trustworthy person.

If the person receiving the feedback is not validated first, he or she may feel threatened and stressed after a feedback session.

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Focus on the areas of improvement

Focus on the areas of improvement

Be informative and keep the focus on the areas of improvement.

This is done by being specific, work-oriented only, and providing feedback on time, when it is relevant.

Explain how it relates to company objectives, making sure it is documented, with the action plan in place.

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Check how it impacts the person

Check how it impacts the person

The fundamental goal of giving feedback is to help the person you’re giving it to. They should realize that you are not trying to make them feel bad, and this is an exercise to help make them better.

How it impacts each individual is going to be different so a tailor-made approach is requir...

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Be Direct

Be Direct

Remove superficial compliments (like the Sandwich Method) and instead be genuine, direct and to the point.

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Reframe it as Advice or Guidance

Reframe it as Advice or Guidance

If the word Feedback sounds loaded and negative by default, we can reframe it by calling it a less critical name like guidance or advice.

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Why are people scared of Feedback

Why are people scared of Feedback

Normally people react with caution and fear towards negative feedback, but it is much better than no feedback at all.

Informing the colleague/subordinate/client/customer or individual about something that is not working, is always beneficial, and builds transparency and trust.

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Receiving Negative Feedback

Receiving Negative Feedback

  • Do not react right away or in a defensive way.
  • Do not take it personally.
  • Do not justify the feedback, or ignore it.
  • Don't wait to be offered feedback at the last stage.
  • Take your time to gather your thoughts and do not be overly negative to yourself.
  • ...

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Problem solver. Award-winning reader. Devoted food geek. Certified travel evangelist. Incurable explorer.

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Tips for giving negative feedback

  • Be direct by avoiding the feedback"sanwich"(which can dilute the message and sounds insincere);
  • Don't let criticism accumulate: schedule weekly check-ins with your team, so feedback becomes part of the regular routine;
  • Don't make it personal: Stick to the...

Tighten feedback loops

Feedback is vitally important to evaluate how well you're doing and to identify areas for improvement. Faster feedback is always better.

  • Share work publicly: Even if it feels scary, sharing your work is essential for improvement.
  • Be very specific:

Strategic developmental feedback

Strategic developmental feedback

Strategic developmental feedback requires careful thought and insightful construction, in order to help someone learn and improve. It should be:

  • Big-picture focused
  • Organizationally aligned: it should take into consideration the values of yo...

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