Learn more about communication with this collection
Leonardo da Vinci's creative process
How to approach problem-solving like da Vinci
The importance of curiosity and observation
Build a culture of Trust
Negative feedback is effective when it is coming from a trustworthy person.
If the person receiving the feedback is not validated first, he or she may feel threatened and stressed after a feedback session.
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Focus on the areas of improvement
Be informative and keep the focus on the areas of improvement.
This is done by being specific, work-oriented only, and providing feedback on time, when it is relevant.
Explain how it relates to company objectives, making sure it is documented, with the action plan in place.
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Check how it impacts the person
The fundamental goal of giving feedback is to help the person you’re giving it to. They should realize that you are not trying to make them feel bad, and this is an exercise to help make them better.
How it impacts each individual is going to be different so a tailor-made approach is requir...
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Negative Feedback
Negative feedback is a more important component of the feedback cycle than positive feedback. 92% of people say in a study that negative feedback improves workplace performance.
To do it right:
- Check how it will impact the individual
- Make it guidance or adv...
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Be Direct
Remove superficial compliments (like the Sandwich Method) and instead be genuine, direct and to the point.
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Receiving Negative Feedback
- Do not react right away or in a defensive way.
- Do not take it personally.
- Do not justify the feedback, or ignore it.
- Don't wait to be offered feedback at the last stage.
- Take your time to gather your thoughts and do not be overly negative to yourself.
- ...
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Why are people scared of Feedback
Normally people react with caution and fear towards negative feedback, but it is much better than no feedback at all.
Informing the colleague/subordinate/client/customer or individual about something that is not working, is always beneficial, and builds transparency and trust.
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Reframe it as Advice or Guidance
If the word Feedback sounds loaded and negative by default, we can reframe it by calling it a less critical name like guidance or advice.
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Problem solver. Award-winning reader. Devoted food geek. Certified travel evangelist. Incurable explorer.
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Shared beliefs of a culture bubble
It's not hard evidence that gives us our sense of certainty. Its the feedback of our peers that guides us to tell right from wrong.
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