A fundamental element of purposeful leadership is to be clear about who you serve in your position, both during good and challenging times.
As a leader, you must serve the people on the front lines, driving the business. You serve your colleagues. You serve your board of directors. You serve the people around you, by first understanding what they need to give their best so you can do your best to support them.
Golden Rule: View everyone as a customer. The way you treat airline employees or waitstaff, for example, will greatly influence the service you receive.
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"If you want to build a ship, don’t drum up the men to gather wood, divide the work and give orders. Instead, teach them to yearn for the vast and endless sea." - The little Prince
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