Leaders who listen because they have to are more interested in making the problem go away. But leaders who listen because they want to are genuinely interested in helping their employees. Why? Helping someone solve an issue can be beneficial in the long run. After all, you might encounter a similar problem later.
There’s no doubt that it can be hard to calm your mind and focus your attention when team members need your ear. Research shows that most people forget half of what they hear only moments after they hear it.
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