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Conflict Strategies for Nice People
Indirect Questions
If you disagree with a decision and want to preserve your reputation as a nice person, you can ask indirectly, pointing towards the impact of the teams' decision, instead of making a direct statement criticizing or finding fault.
An open-ended question will help add value and invoke discussion.
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Key Ideas
Embrace conflict
Don’t avoid conflict or pretend nothing has happened as it usually will only get worse.
- If you notice a conflict between employees, encourage them to work it out.
- If a ...
Resolving conflict
- Talk together. Each person should have adequate time to say what he or she believes the other party needs to hear.
- Listen carefully to gain understanding. Give your complete attention to the person who is talking without interrupting.
- Resolution is possible only when you find points of agreement.
- Guide the conversation without taking sides.
Be quick to forgive. Every conflict needs a clear resolution that acknowledges hurt feelings and finds a solution that begins to mend them.
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Key Ideas
Leadership and conflict go hand-in-hand
Conflict in the workplace is unavoidable. While you can try and avoid conflict (bad idea), you cannot escape conflict.
The ability to recognize conflict, understand the nature of...
Unresolved conflict
... often results in loss of productivity, the stifling of creativity, and the creation of barriers to cooperation and collaboration.
Leaders who don’t deal with conflict will eventually watch their good talent walk out the door in search of a healthier and safer work environment.
2 Major causes of conflict
- Communication: Conflict due to the lack of information, poor information, no information, or misinformation. Clear, concise, accurate, and timely communication of information will help to ease both the number and severity of conflicts.
- Emotions: Letting emotions drive decisions. Don't place emotional superiority ahead of achieving your mission.
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Key Ideas
Make Time To Connect
Workers crave a sense of authentic connection with others and the best way to do that is by bringing people together in person. But it's not always a viable alternative.
One way to do that...
Communication
- Set clear expectations and make an effort to be a good listener.
- Set clear boundaries. Establish a preferred time for communications so you feel respected and acknowledged.
- Get to know others. Remote workers often have purely transactional interactions. Listen to people and get to know them.
- Update people on what you’re working on and your availability.
Use Shared Experiences
A co-located office develops its own personality through inside jokes, shared experiences, and a collaborative environment. A remote team needs to develop something similar.
Creating specific Slack channels based on interests and book clubs where the company funds the books are the easiest ways to do this for remote workers.