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How to Be Emotionally Intelligent
Self-Awareness
- Realistic self-confidence: You recognize your own abilities and shortcomings; you operate from competence and know when to rely on someone else.
- Emotional insight: You are aware of your own feelings. You can identify the cause of the emotions to help you manage them.
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Great Leaders
Knowledge, smarts and vision are characteristic of a great leader. Add to these the ability to identify and monitor emotions (your own and others) and to manage relationships.
Qualities associated with such emotional intelligence distinguish the best leaders in the corporate world.
Self-Awareness
- Realistic self-confidence: You recognize your own abilities and shortcomings; you operate from competence and know when to rely on someone else.
- Emotional insight: You are aware of your own feelings. You can identify the cause of the emotions to help you manage them.
Self-Management
- Resilience: You know how to stay calm under pressure and can recover quickly from upsets.
- Emotional balance: You can control any distressful feelings without blowing up at people.
- Self-motivation: You keep moving toward long-term goals despite setbacks.
Empathy
- Cognitive and emotional empathy: You can describe things in ways your colleagues can understand because you are aware of different perspectives.
- Good listening: You pay full attention to the other person and make sure you understand what they are saying.
Relationship Skills
- Compelling communication: You put your points in precise ways that persuade so that people are motivated.
- Team playing: People feel relaxed working with you.
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Emotional Intelligence( EQ/EI)
Is the measure of an individual’s abilities to recognise and manage their emotions, and the emotions of other people, both individually and in groups.
Benefits of a higher EQ
- Ease in forming and maintaining interpersonal relationships and in ‘fitting in’ to group situations.
- A better understanding one's own psychological state, which can include managing stress effectively and being less likely to suffer from depression.
IQ and EQ
There is no correlation between IQ and EQ scores.
IQ has no connection with how people understand and deal with their emotions and the emotions of others (EQ).
You simply can’t predict emotional intelligence based on how smart someone is.
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Empathy
Empathy means seeing things through someone else's eyes. It is an essential component that keeps relationships running smoothly. It allows us to create bonds of trust, gives insights into anoth...
Empathy in the business world
There are many studies that link empathy to business results. Empathy is correlated with increased sales, performance of the best managers of product development teams, and with enhanced performance in a diverse workforce.
It is predicted that those with a strong right-brain (interpersonal) qualities will have the upperhand in the Conceptual Age.
Reasons why empathy is important
Dr. Daniel Goleman gives three reasons why empathy is so important:
- The increased use of teams (that could spark different emotions.)
- The rapid pace of globalization (with cross-cultural communication that could lead to misunderstanding)
- The growing need to retain talent.
Leaders with empathy do more than sympathize with people - they use their knowledge to improve their companies in skillful and subtle ways.
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Emotional Intelligence Matters
Manage your negative emotions
If someone is upsetting you, don’t jump to conclusions. Instead, allow yourself to look at the situation in a variety of ways. Try to look at things objectively so you don’t get riled up as easily.
Be mindful of your vocabulary
Emotionally intelligent people tend to use more specific words that can help communicate deficiencies, and then they immediately work to address them.
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Acute Awareness
One of the defining features of emotional intelligence is the ability to comprehend the effects of your feelings.
This is crucial for making sound, objective decisions whe...
Impact Interpretation
Emotional intelligence makes it easier to anticipate and respond to others' sentiments.
Bad news from work can shock or dismay your employees, while good news may make them unreasonably optimistic. Emotional intelligence means you can tell ahead of time how others will react and develop a strategy to keep them grounded.
Mental Health Management
Those with emotional intelligence have an easier time assessing the emotional and psychological state of their employees.
This makes it easier to determine if someone is suffering from: anxiey, depression, grief, trauma or eating disorders. By recognizing these states, you can provide them with the support and professional resources they need to recover.
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Emotional Intelligence (EI)
EI means the mastery of emotional competencies.
That includes self-awareness, self-management, social awareness, and relationship management.
Questions to Measure EI in interviews
- How do you establish trust? An environment with trust promotes higher working engagement
- If you worked for your top competitor, how would you beat yourself? This question could show the candidate's ability to put the good of the organization ahead their own pride.
- Can you use a belief statement to explain the value of what we offer? Ask a belief statement that gets at the heart of what an organization or team offers.
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Emotional intelligence
It is the ability to manage our own emotions and react to the emotions of others.
People who exhibit emotional intelligence have the less obvious skills necessary to get ahead in life,...
5 key areas of emotional intelligence
- Self-awareness: it involves knowing your own feelings.
- Self-management: it involves being able to keep your emotions in check when they become disruptive.
- Motivation, for the sake of personal joy, curiosity or the satisfaction of being productive.
- Empathy: the skill and practice of reading the emotions of others and responding appropriately.
- Social skills: this can include finding common ground with others, managing others in a work environment and being persuasive.
Improving self-awareness
- Keep a journal of your emotions. At the end of every day, write down what happened to you, how you felt, and how you dealt with it.
- Ask for input from people who know you well about where your strengths and weaknesses lie, to gauge your perception from another’s point of view.
- Slow down (or meditate). The next time you have an emotional reaction to something, try to pause before you react.
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Leaderships skills related to EQ
- Working to inspire and motivate those around;
- Focus on collaboration between team members, which creates synergy and a better experience for employees;
- “Walking the talk,...
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Emotional intelligence
It's the ability to accurately perceive your own and others’ emotions, to understand the signals that emotions send about relationships, and to manage your own and others’ emot...
The 5 components of EI
- Self-Awareness: understanding of one’s emotions.
- Self-Regulation: it frees us from being prisoners of our feelings.
- Motivation: having an intrinsic desire to achieve things.
- Empathy: the ability to understand emotions of other people.
- Social Skill: the ability to build rapport and manage relationships.
There are 3 types of empathy
- Emotional empathy: “You feel awful? Then I feel awful too!”
- Cognitive empathy: “I understand that you are feeling awful. That must suck.”
- Compassion: “You feel awful? I feel for you. How can I help?”
Compassion is what we focus on for emotional intelligence.
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A Zen Parable
There was a man riding on a horse. When a man walking on the road asks him where he is going, the rider replies, “Why are you asking me? You should ask the horse.”
The ho...
Emotional Intelligence
The ability to monitor one's own and others' feelings and emotions to discriminate among them and to use this information to guide one's thinking and actions. -Salovey and Mayer (1990)
Emotional Mastery
It manifests itself in the kind of statements we make about ourselves, in relation to our emotional skills and success.
Qualities such as confidence, awareness and optimism, come under the umbrella of emotional intelligence.
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