First and foremost rule is to listen carefully what the other person is saying understand there situation and circumstance then accordingly think and choose your word wisely and speak with utmost politeness and humbleness.
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Apply this 3 step to communicate effectively.
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Similar ideas to 1. Think before you speak
The popular mnemonic acronym THINK provides us with simple guidelines to consider before we graciously proceed to put our foot in our mouths:
Be mindful of your words:
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