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It's not the disagreement that is the problem, but its impact on the workplace that must be managed. When channeled correctly, differing opinions can bring about positive change and new ideas.
When employees are engaged in a conflict, don't take sides or assume that the dis...
How your employees relate and speak to each other is often more important than the topic at hand. Understanding how they interact is key to helping them resolve the conflict and move forward.
Many people don't realize the impact their tone of voice or approach can have ...
The next time an argument between employees breaks out in your office, observe how your employees are interacting with each other and then teach them these practical ways to have a more effective conversation.
When you address the negativity between two employees, you e...
When conflicts occur, it's common to metaphorically "turn away" from the other person. We see the other person through a negative lens, focusing on what's missing, what's wrong, or the other person's flaws.
Remind the individuals that they are on the same team. Ask...
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Being a great conversationalist should normally mean speaking more right? Wrong! One has to maintain a 2:1 ratio of listening versus speaking, while we communicate.
Asking lots of follow up questions or examples, which makes the other person dig deeper, makes for a great c...
If you're worried about presenting in front of people, DiResta has a few quick pointers that are easy to remember:
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