Learn more about communication with this collection
How to create a positive work environment
Conflict resolution strategies
Effective communication in the workplace
Provide guidelines for navigating difficult conversations
- Suggest that each person start the conversation by stating their intentions. For example: "This situation is hard for both of us. I'd like to share my thoughts on this project, and then I'd like to hear what you think."
- Recommend that one person speak first while asking the other to listen with curiosity and interest.
- Have them plan to offer one or two main points or takeaways for the other person. Let the person listening know that they can ask questions once the speaker is finished.
- Then have the employees switch roles.
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Don't get caught up in the drama
The next time an argument between employees breaks out in your office, observe how your employees are interacting with each other and then teach them these practical ways to have a more effective conversation.
When you address the negativity between two employees, you e...
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Notice the language used in conversations
How your employees relate and speak to each other is often more important than the topic at hand. Understanding how they interact is key to helping them resolve the conflict and move forward.
Many people don't realize the impact their tone of voice or approach can have ...
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Remind both parties that they are on the same team
When conflicts occur, it's common to metaphorically "turn away" from the other person. We see the other person through a negative lens, focusing on what's missing, what's wrong, or the other person's flaws.
Remind the individuals that they are on the same team. Ask...
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It's not about the argument
It's not the disagreement that is the problem, but its impact on the workplace that must be managed. When channeled correctly, differing opinions can bring about positive change and new ideas.
When employees are engaged in a conflict, don't take sides or assume that the dis...
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- Push other activities from your mind, and be present in the discussion. This tells the other person that you’re ready for the conversation.
- Keep a neutral expression that simply says, “I’m listening.” We tend to physically react to what we hear and it disrupts our abili...
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