Provide guidelines for navigating difficult conversations - Deepstash

Provide guidelines for navigating difficult conversations

  • Suggest that each person start the conversation by stating their intentions. For example: "This situation is hard for both of us. I'd like to share my thoughts on this project, and then I'd like to hear what you think." 
  • Recommend that one person speak first while asking the other to listen with curiosity and interest. 
  • Have them plan to offer one or two main points or takeaways for the other person. Let the person listening know that they can ask questions once the speaker is finished. 
  • Then have the employees switch roles.

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holdenioo

How we talk to each other determines a big part of how we live.

The idea is part of this collection:

De-escalate Office Tension

Learn more about communication with this collection

How to create a positive work environment

Conflict resolution strategies

Effective communication in the workplace

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