How To Handle: A Colleague Lacks Knowledge, Skills, or Experience for A Task
Example: If your sales manager doesn’t know how to use their updated CRM software, they need hands-on, directive instruction to learn how. “Come to me with any questions” isn’t helpful when someone has nothing but questions.
How to help instead: Provide them with training, and the time to process the new information. Give them examples of what success looks like, and develop a plan for them to learn and practice their new skills. Anticipate the questions they may have, and check in frequently to give feedback on their progress.
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"The pessimist complains about the wind. The optimist expects it to change. The leader adjusts the sails.”- John Maxwell
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