Don't show smartness unless it's needed no matter what people think and say
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What you know about where people come from and how they came to be the people they are is critical in determining what to say and do.
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The content of an apology is only half the battle. The delivery matters as well. If you mumble, avert eye contact, or stand in the corner with your arms crossed, it won’t matter what you say.
No matter how much damage was done, a sincere apology restores faith.
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