Learn more about teamwork with this collection
How to create a successful onboarding process
Why onboarding is crucial for customer retention
How to measure the success of onboarding
Be transparent about performance expectations
First-time managers often quantify and track everything their team members do to measure performance. It is confusing as team members don't know which tasks to prioritise and which ones are not measured. Managers may leave standards open to interpretation, which can negatively impact relationships on their team.
- With the company's larger mission in mind, what skills, goals, and outcomes are most important for your team?
- Use a tool like Trello or Asana to help your team members track their tasks.
- Set clear, non-ambiguous standards around how each person's performance is measured.
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Clarify task and role expectations
Assuming that someone else is responsible for completing a task may lead to missed deadlines and finger-pointing.
- Create a guide that lays out the expectations you have of your team members, their roles, and assigned tasks.
- Your guide could include how tasks are ...
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Establish clear channels of communication
Digital communication can cause more misunderstanding as clear communication often relies on non-verbal cues. Picking the wrong communication tool can create confusion and hurt feelings.
- Use email if you're sharing non-sensitive information that doesn't require a response.
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Manage time expectations
Misalignment of timing or deadlines may cause conflict between team members. For example, when peers collaborate on a project and one person misinterprets how long it will take their partner to complete a task.
- A helpful strategy is to encourage your team members to track their ho...
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Managing conflict in a team
Conflict management is one of the biggest fears of new managers. Conflict is not always destructive. It prevents complacency and groupthink. But it can cause havoc on your team if not managed well.
Managing conflict is a skill that few leaders are taught. However, as a new leader, you can m...
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