First-time managers often quantify and track everything their team members do to measure performance. It is confusing as team members don't know which tasks to prioritise and which ones are not measured. Managers may leave standards open to interpretation, which can negatively impact relationships on their team.

• With the company's larger mission in mind, what skills, goals, and outcomes are most important for your team?
• Use a tool like Trello or Asana to help your team members track their tasks.
• Set clear, non-ambiguous standards around how each person's performance is measured.

Digital communication can cause more misunderstanding as clear communication often relies on non-verbal cues. Picking the wrong communication tool can create confusion and hurt feelings.

• Use email if you're sharing non-sensitive information that doesn't require a response.