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Conflict management is one of the biggest fears of new managers. Conflict is not always destructive. It prevents complacency and groupthink. But it can cause havoc on your team if not managed well.
Managing conflict is a skill that few leaders are taught. However, as a new leader, you can mitigate most conflict before it gets out of hand.
Digital communication can cause more misunderstanding as clear communication often relies on non-verbal cues. Picking the wrong communication tool can create confusion and hurt feelings.
First-time managers often quantify and track everything their team members do to measure performance. It is confusing as team members don't know which tasks to prioritise and which ones are not measured. Managers may leave standards open to interpretation, which can negatively impact relationships on their team.
Misalignment of timing or deadlines may cause conflict between team members. For example, when peers collaborate on a project and one person misinterprets how long it will take their partner to complete a task.
Assuming that someone else is responsible for completing a task may lead to missed deadlines and finger-pointing.
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