Releasing Tension

  • Slowing things down: take a deep breath before speaking, to create a pause, to reduce the tension and to open up the other person to your position.
  • Inflections: upward inflections are good for de-escalating conflict because they show you are not there to control and command.
  • The ability to crack a joke and the ability to take a joke and laugh make you more persuasive, give the impression of being on the same side and release the tension.

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