Releasing Tension
- Slowing things down: take a deep breath before speaking, to create a pause, to reduce the tension and to open up the other person to your position.
- Inflections: upward inflections are good for de-escalating conflict because they show you are not there to control and command.
- The ability to crack a joke and the ability to take a joke and laugh make you more persuasive, give the impression of being on the same side and release the tension.
Communication
