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"We tried to built a customer oriented company who interprets the moves to be taken for the wellness of customers, but fortunately we also happen to be an airline."
MICHAEL VAN DEN VEN
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189 reads
MORE IDEAS ON THIS
According to the cost of a fare ticket, we don't want to compete with commercial airlines market, but with the on ground transportation market.
HERB KELLEHER
9
206 reads
Introduction
Despite of absorbing the poisons of
- 9/11 Tragedy
- 2008 Economic Crisis
- Several other oil Crisis
The airline has proven to be the most influential commercial airline, with some of the technical and social reasons.
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291 reads
Reason #1
Use of Point to Point Model
- Reducing the distance required to for the flight
- Lowering the distance, also cuts down the cost of fuel, hence cheaper flight ticket.
- Saves the time necessary for placing out the lugga...
9
217 reads
Reason #2⁶
Activation of the 20 min Turnover Rule, which allowed them to turn over the arrived flight within just 20 min including placing and removal the luggage, changing the in-flight refreshments and sanitary belongings trained by the COO Micheal Van den Ven
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170 reads
Reason #3
Even during the 2008 Economic Crisis, this traditional low-cost airline was the alone to not fire even a single employee and also the organisation made a announcement about giving the customers a 100% refun...
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164 reads
CURATED FROM
IDEAS CURATED BY
Legacy of the Customer-Driven Airline Company
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