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Introduction

Introduction

Despite of absorbing the poisons of

  • 9/11 Tragedy
  • 2008 Economic Crisis
  • Several other oil Crisis

The airline has proven to be the most influential commercial airline, with some of the technical and social reasons.

10

301 reads

Reason #1

Reason #1

Use of Point to Point Model

  • Reducing the distance required to for the flight
  • Lowering the distance, also cuts down the cost of fuel, hence cheaper flight ticket.
  • Saves the time necessary for placing out the luggage for another destination flight.

9

224 reads

HERB KELLEHER

According to the cost of a fare ticket, we don't want to compete with commercial airlines market, but with the on ground transportation market.

HERB KELLEHER

9

215 reads

Reason #2⁶

Reason #2⁶

Activation of the 20 min Turnover Rule, which allowed them to turn over the arrived flight within just 20 min including placing and removal the luggage, changing the in-flight refreshments and sanitary belongings trained by the COO Micheal Van den Ven

9

175 reads

Reason #3

Reason #3

Even during the 2008 Economic Crisis, this traditional low-cost airline was the alone to not fire even a single employee and also the organisation made a announcement about giving the customers a 100% refund policy.

And the rest is the history!!!!

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168 reads

MICHAEL VAN DEN VEN

"We tried to built a customer oriented company who interprets the moves to be taken for the wellness of customers, but fortunately we also happen to be an airline."

MICHAEL VAN DEN VEN

9

195 reads

IDEAS CURATED BY

gaurav4523

An inevitable search for Attitude, Psychology and Startups

CURATOR'S NOTE

Legacy of the Customer-Driven Airline Company

Gaurav Patil's ideas are part of this journey:

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