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Has Listening Become a Lost Art?
Face to Face
It is getting awkward for some to talk face to face, and email or text conversations seem more efficient and lead to better screening.
Sitting with a person face to face, without disturbance and listening to what is being said is now almost a lost art.
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SIMILAR ARTICLES & IDEAS:
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Key Ideas
Listening requires mental work
Mistakes we make in conversations
- Evaluate: We judge what someone is saying and agree or disagree.
- Probe: We ask questions from our own frame of reference.
- Advise: We give counsel, advice, and solutions to problems.
- Interpret: We analyze others' motives and behaviors based on our own experiences.
What makes a great listener
- Asking great questions;
- Playing attention to the nonverbal communication;
- Forgoing taking detailed notes to pay better attention;
- Listening with the intent to understand, not the intent to respond;
- Making people feel heard;
- Following up on what matters.
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Key Ideas
Active listening
Is a technique for developing our ability to listen, to make a conscious effort to understand what people are really saying.
As a communication technique, it is used in many prof...
Core components of Active Listening
- Comprehending: To communicate, we must first understand what the other person (or people) are actually saying.
- Retaining: To respond in an appropriate manner, we must understand and retain what the other person has said.
- Responding: An active response should show that we understand what the other person has said, have paid attention to their words and also read their non-verbal cues.
Improving Active Listening skills
- Educate yourself on common cognitive biases and shortcuts;
- Avoid trying to respond immediately. Allow the other person time to finish speaking, then provide a considered response;
- Minimize conversational narcissism by keeping track of your use of pronouns(I, me);
- Seek to develop a clear picture of the other person’s logic;
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Key Ideas
Good listening
Good listening doesn't follow a technique as much as being willing to enter into another person's life.
Listening through the screen of your own desires means that you are listening to your own voice and desires. It is the same as not listening at all. Listening demands wiping the slate of your mind clean.
Not knowing what to say
Not knowing what to say when someone confides in you is a daunting feeling. However, we feel that way because we mistakenly think the person reaching out is asking for an explanation.
It is more important just to be there, so the other person doesn't feel alone.