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The mediator needs to get the two parties to shake hands and accept one of the alternatives identified in Step 4. The goal is to reach a negotiated agreement. Some mediators go as far as to write up a contract in which actions and time frames are specified. However, it might be sufficient to meet with the individuals and have them answer these questions: “What action plans will you both put in place to prevent conflicts from arising in the future?” and “What will you do if problems arise in the future?
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MORE IDEAS ON THIS
“Conflict can and should be handled constructively; when it is, relationships benefit. Conflict avoidance is *not* the hallmark of a good relationship. On the contrary, it is a symptom of serious problems and of poor communication.”
-Harriet B. Braiker
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After getting each party’s viewpoint, the next step is to get them to identify how the situation could be changed. Again, question the parties to solicit their ideas: “How can you make things better between you?” As mediator, you have to be an active listener, aware of every verbal nuance, as wel...
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You are listening for the most acceptable course of action. Point out the merits of various ideas, not only from each other’s perspective, but in terms of the benefits to the organization. For instance, you might suggest the need for greater cooperation and collaboration to effectively address te...
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The definition of conflict resolution is to resolve an issue or problem between two or more people, but is there a correct way to handle conflict? What are the effects of poor conflict management? Disagreements in the workplace are inevitable, as employees have different personalities, goals, and...
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The more information you have about the cause of the problem, the more easily you can help to resolve it. As a manager or supervisor, you need to give both parties the chance to share their side of the story. It will give you a better understanding of the situation, as well as demonstrate your im...
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This mediation process works between groups as well as individuals.
“We don't get harmony when everybody sings the same note. Only notes that are different can harmonize. The same is true with people.”
-Steve Goodier
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Often, it is not the situation but the point of view of the situation that causes anger to fester and ultimately leads to a shouting match or other visible and disruptive result. The source of the conflict might be a minor issue that occurred months before, but the level of stress has grown to th...
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Collaborative effort equals enhanced quality of life and work.
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In negotiation theory, a fallback plan is referred to as a BATNA, or ‘best alternative to a negotiated agreement.’
If you can’t get exactly what you want, you should know what alternatives there are. This puts you in a more powerful position in the negotia...
Perspective-taking (thinking about the other side's interests) will help to meet the needs of both parties. Mimicry helps with perspective-taking. Sit as they do, fold your hands as they do, etc. It helps us truly understand what another person is experiencing.
Happy couples that ...
The weaker party can be protected against a poor agreement by developing a BATNA - the Best Alternative to a Negotiated Agreement.
The reason you negotiate is to produce something better than what you can obtain without negotiating. Without a BATNA, you will negotiate bli...
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