Identifying The Source of the Churn 2/2
- Bloated price point. If the price isn’t justified by the value the product provides, customers will likely search for an alternative.
- Reduced functionality. Did you scrap a feature that you thought no one liked? If you then see floods of users abandoning your product, it’s probably missed!
- Unmet needs. Quite simply, your product doesn’t meet the need or solve the problem the way the customer thought it would.
- Poor customer service. Word of mouth is a powerful thing, and a bad customer service experience can ruin a customer relationship for life.
15
41 reads
CURATED FROM
IDEAS CURATED BY
Generalist. Great minds discuss ideas, average minds discuss events, small minds discuss people.
Reducing churn for digital products.
“
The idea is part of this collection:
Learn more about marketingandsales with this collection
Identifying the skills needed for the future
Developing a growth mindset
Creating a culture of continuous learning
Related collections
Read & Learn
20x Faster
without
deepstash
with
deepstash
with
deepstash
Personalized microlearning
—
100+ Learning Journeys
—
Access to 200,000+ ideas
—
Access to the mobile app
—
Unlimited idea saving
—
—
Unlimited history
—
—
Unlimited listening to ideas
—
—
Downloading & offline access
—
—
Supercharge your mind with one idea per day
Enter your email and spend 1 minute every day to learn something new.
I agree to receive email updates