The medic’s best tools are controlling the process, managing emotions, and providing a structure that finally lets the parties involved hash it out, in a reasonable amount of time. Simultaneously, it’s up to the medic to model a positive example of self-composure and self-expression, and to reassure those involved, all while consistently evaluating and reframing their problems. The medic’s authority as an executive helps. A strong presence controls the room, and that control leads to better outcomes.
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