When your empathy wobbles
People just don't believe that we're mostly in it for them, and they believe that we're too self-distracted. And it's no wonder.
So here's the prescription: identify where, when and to whom you are likely to offer your distraction. That should trace pretty perfectly to when, where, and to whom you are likely to withhold your empathy.
And if in those instances, we can come up with a trigger that gets us to look up, look at the people right in front of us, listen to them, deeply immerse ourselves in their perspectives, then we have a chance of having a sturdy leg of empathy.
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