Positive thinking and help can go a long way

Anger is an emotion, while aggression is a behavior. They differ entirely in one central dimension - control.

• You can't control your emotions directly. In the legal system, nobody gets sent to prison for how they felt, regardless of how angry they were. They get punished for what they do.
• You can influence your emotions indirectly by how you think and behave. For example, when you focus on how terrible all the drivers in your town are, your anger will likely increase. But, if you listen to music and think about how grateful you are, your anger will probably subside.

While you can't control your emotions of anger directly, you have control over your aggression, which is a decision to express your anger.

Aggression does not only involve acts of violence. Being overly-critical or judgmental of someone in your mind is an act of aggression, as is replying sarcastically or rolling your eyes at someone.

• We can try and validate the anger felt by an individual by making them know that their anger is maybe justified while putting firm but respectful boundaries on their aggression.
• We then need to be clear about what type of aggression we are willing to tolerate, setting boundaries on the unacceptable.
• We may have to put our foot down and be ready to leave the conversation or escalate the issue, without falling into the trap of guilt and emotion.
• If possible, we need to restart the conversation when things have cooled down, and diffuse the issue in a calm way.

Unchecked self-talk can easily turn into self-delusion. The stories we create almost always make you look like the good guy and cannot be termed as objective.

• The way to get out of this speculative self-delusion is to avoid any speculation about other people's anger, at least initially.
• Make sure to note down the facts of the situation. This can make the story less according to your gut instinct, and more towards the objective reality.